Shipping

Yes, it is free for all orders over £80 with Standard Shipping taking 3 to 5 working days. For orders under £80 it is £5 for Standard Shipping taking 3 to 5 working days.

For Express Delivery (1-2 working days) the shipping cost is £8.

For Same Day Delivery, it is £11 for London only.

Yes we ship internationally, it is free for all orders over £80 with Standard Shipping taking 3 to 5 working days in Europe. For orders under £80 it is £5 for Standard Shipping taking 3 to 5 working days in Europe.

For the rest of the world standard shipping (taking 5 to 10 working days) is £10.

It will take 3 to 5 working days for Standard Shipping in Europe and in the UK.

If you choose Express Shipping for Europe at checkout, it will take 1 to 2 working days.

For the rest of the world, it will take 5 to 10 working days.

Payment

We accept Visa, MasterCard, American Express, Discover cards, Apple Pay and Klarna. You can also use Paypal to complete your order.

Yes it is safe to purchase on our website as we have SSL (secure sockets layer) encryption installed.

When you place an order, your account is debited when we ship the order to you, usually 24-48 hours after you order.

Orders & Returns

Easy peasy! Simply add the items you would like to purchase by clicking on Add to cart.
At checkout, add your email address and your delivery address.

Choose your shipping option and payment method.

You can now confirm your order!

Please contact us within the next two hours after placing your order at info@weareipseity.com including your order number.

You don’t need an account to place an order, it is just quicker for future visits and purchases.

Once your order has been sent you will receive an email with an online tracking number.

During the week: 24 to 48 h. Over the weekend: the following Monday.

REFUNDS:

We are happy to offer a refund on all items purchased online when returned within 14 days from the shipping date. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online. The initial cost of shipping (if you paid some shipping fees) will be refunded as well when you return a product.

EXCHANGES:

Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) and place a new order.

Please contact us at info@weareipseity.com including your order number.

Please note, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non refundable. Although the cost of return shipping will be deducted from your refund when your return a product.

All goods must be sent back in their original condition, along with the original tags and packaging. They should be unused, unwashed and undamanaged. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.

Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.

The refund value for international orders placed in a non-GBP (£) currency will be based on the daily exchange rate.

Your refund will be credited to the original form of payment used to make the purchase. Please note that all pierced jewelry, and sale items are final sale and can’t be returned.

IPSEITY monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Any returns received more than 14 days from the shipping date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Once we receive your return, please allow 3-4 business days for your return to be processed at our studio and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

Products & Maintenance

You can find all care instructions on the web page of the product and you will also receive an ID card for each product you will buy in which you will have all the info.

Most of our products are handmade by our international designers. You will find the location of production of your product online on the web page of the product or on the ID card of your product we will send to you.

Shop, Events and Pop up Stores

No. There are no other stockists for IPSEITY. Our products are exclusively available online. We sometimes organise pop up stores and events where you can come shop our pieces.

Unfortunately you cannot but you can try the pieces on you in-store so you can make sure it fits you perfectly.

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